So I stopped at Panera to get a sandwhich and check my email before I head to my class tonight. I got their Turkey Artichoke sanwhich and specifically said NO ONIONS and that I’d rather have the sandwhich made fresh instead of copping out and taking the onions off for me. To which the cashier replied, “uh, the sandwhiches come pre-made and we can’t make them fresh.”

“Well, the Hastings store makes them fresh when a customer requests so.”

She sorta shrugged her shoulders and gave me that blank teenager stare, “Well, sir, we can’t make them fresh. They come pre-made.”

Seriously. So I said, “well, I still want the sandwhich, just NO ONIONS. Just make sure they get that much right, okay?”

“Okay. It’ll take a little bit longer, is that alright?”

“Yes.” The sandwhich came out faster than I thought it would; and what did I find slathered all over that bad boy??? ONIONS.

Bastards! So you had better believe me that I was going to send off a heated feedback to Panera for charging me almost $7.00 for a sandwhich that was a step above leuke warm and filled with the rogue onions, which I specifically requested NOT TO HAVE SLATHERED ALL OVER MY SANDWHICH.

If it was a $3.00 sandwhich, I wouldn’t mind so much if it was pre-made and maybe accidentally had a few onions on it. But when you’re paying $7.00, it’s a whole different ball game.

So Panera, if you’re reading this… you better get your act together. Right now I’m not too pleased with your lack of service and overly-inflated sandwhich prices. Even Subway can get it right and make their sandwhiches fresh. Is it too difficult to teach those teenagers how to make a fresh sandwhich or is that asking too much of them???

Seriously Napoleon!

And ya know, it’s not just them. Applebee’s—all their crap is pre-made and basically heated to order. And I know that there are dozens of other chain stores that are guilty of the same—selling out the standard of quality for the ability to crank out quantity. So what you really get is second-rate sandwhiches and meals for an all-too-costly price.

It seems time and money are more important than quality and freshness. I wish there were a few good, well-located restaurants that were affordable, fresh, and offering a wide variety of food items… and with free WI-FI. You can bet that I’d stop going to Panera if that were the case.

Panera, consider yourself FLOGGED.

September 22, 2005, 5:49 pm

Filed under: Awareness

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