So I recently purchased a DVD-RW drive for my system, given that both my drives were failing. On one of the packages contained a sticker pointing me to a URL at Nero’s website for downloading the latest version of Nero so I could take advantage of double-layer burning capabilities. Well, that URL left me no information about how to upgrade… only buy.

So I emailed customer support about a week ago… Finally got a reply..

Dear valued customer,

thank you for your email and your interest in our software.

This has something to do with the recorder features. The recorder supports DVD-R DL. Dual Layer burning for - DVDs was only recently included - after the Lite-On package was packed and after the OEM version disc was pressed.
If you want to be able to burn to DVD-R DL, you have to update to any later Nero version.

Conclusion:
www.nero.com/us/**************.html (sensored)

Should you have any other request, please don’t hesitate to contact us again.

Best regards

Natalie Dennhardt
Sales Support

Nero AG
Im Stoeckmaedle 18
76307 Karlsbad
Germany
Fax : ++49 (0)7248 928 499
http://www.nero.com

So I went out to the URL they gave me… and this is what I saw…

August 24, 2005, 5:28 pm

Filed under: Websites

1 Comment »

1. Jamison said,

   August 24, 2005 @ 8:08 pm

   That is too freakin funny dude.

   I love Lite-On and Nero, but it looks like they got bit in the butt trying to keep up on this one.

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